Last update: November 2025
Welcome to SwiftPay. This Platform Policy outlines how our platform operates, the standards we maintain, and the responsibilities of all users. By accessing or using our services, you agree to follow these guidelines.
1. Purpose of the Platform
SwiftPay provides digital financial services, including cross-border payments, multi-currency accounts, FX services, and business expense cards.
Our goal is to offer a secure, transparent, and compliant environment for all transactions conducted through the SwiftPay ecosystem.
2. User Responsibilities
By using the SwiftPay platform, you agree to:
-
Provide accurate and truthful information during registration and transactions.
-
Maintain confidentiality of your account credentials.
-
Use the platform only for lawful business or personal purposes.
-
Comply with all applicable laws, including AML (Anti-Money Laundering) and KYC (Know Your Customer) regulations.
Misuse of the platform may result in suspension or termination of services.
3. Service Access and Availability
SwiftPay aims to provide uninterrupted access to our digital services. However, availability may occasionally be affected by system maintenance, technical updates, or external factors beyond our control.
We will make reasonable efforts to notify users of planned maintenance and restore services promptly.
4. Third-Party Integrations
Certain platform features, including account opening and client portals, are provided through regulated third-party partners such as the Equals Group.
SwiftPay is not responsible for any interruptions, errors, or data handling practices occurring on external platforms. We encourage users to review third-party terms and policies before using those services.
5. Compliance and Risk Management
SwiftPay operates under strict regulatory and compliance frameworks to ensure user protection.
All transactions are monitored for suspicious activity under AML policies, and user identity verification is mandatory for all new accounts in accordance with global compliance standards.
6. Data Handling
All data collected through the SwiftPay platform is processed in accordance with our Privacy Policy.
We prioritize data protection through encryption, access controls, and secure transmission practices.
7. Platform Updates and Modifications
SwiftPay may enhance, modify, or discontinue platform features to improve functionality and user experience.
Any significant updates will be communicated through our website or via email notifications.
8. Limitation of Responsibility
SwiftPay is not liable for losses resulting from:
-
Unauthorized account use caused by user negligence
-
Downtime due to technical maintenance or internet issues
-
Third-party service disruptions or failures
Users are responsible for maintaining the security of their own access devices and login details.
9. Policy Changes
This Platform Policy may be updated periodically to reflect legal or operational changes. Updates will be published on this page with a revised effective date. Continued use of the platform signifies your acceptance of the updated policy.
10. Contact Information
For questions or concerns regarding this Platform Policy, please contact us:
Email: support@swiftpay.io
Phone: +1 (xxx) xxx-xxxx
Registered Office: [Insert Brookfort Group legal address]